Any question answered

If you’re a first time visitor to Alea Glasgow we want you to feel welcome and totally confident as you walk through our doors. And even if you’re an experienced hand, we know you may also have questions.

Based on our years of experience and feedback from customers, we have put together a list of commonly asked questions and relevant answers. We hope you'll find them useful, but if you can't find the answer to your question or need further assistance, please feel free to contact us and we will do our best to help.

DO I HAVE TO BE A MEMBER TO COME TO THE CASINO?

No, you don’t need to be a member to enjoy what the casino has to offer. And entry to the casino is free.

HOW OLD DO I HAVE TO BE TO ENTER THE CASINO?

You must be 18 years of age or over to come to Alea Glasgow. This applies to all our facilities, including the restaurant. You will be asked to produce ID if you’re lucky enough to look 25 or under.

DO I NEED ID?

If you look under 25 then you will be required to show ID. You may also be asked to show ID when buying in or cashing out winnings or when signing up to our Caesars Rewards loyalty programme.

WHAT’S THE DRESS CODE?

We want you to feel comfortable and ready to enjoy your visit to Alea Glasgow so we recommend a smart casual dress code.

DO I HAVE TO WEAR A JACKET?

No jackets are not required. And jeans and trainers are ok as long as they look neat and presentable.

DO YOU HAVE CAR PARKING FACILITIES?

Yes, we have free on-site parking facilities.

DO YOU HAVE WHEELCHAIR ACCESS TO THE CASINO?

Yes our casino has wheelchair access and disabled toilets.

For any specific assistance, please call us on 0141 555 6100 so we can discuss how to best support your needs.

WHAT ARE YOUR OPENING HOURS?


We are now open from noon until 4am daily.

Live gaming is available from 2pm.

WHAT GAMING FACILITIES DO YOU HAVE?

We offer all our favourite casino games; American Roulette, Blackjack, Three Card Poker, Punto Banco and Pai Gow. We also have state of the art slot machines and electronic roulette on offer. For more information about our poker games and tournaments, please visit the poker section on our website here.

IF I DON'T WANT TO GAME, WHAT ELSE CAN I DO?

We have a fantastic Top Table Award-winning restaurant offering various menus. The Casino Bar and Sports Bar are fully stocked with wines, beers and spirits plus an extensive cocktail menu. We have the latest audiovisual sound system and for sports fans we have our massive TV screens showing all the major sporting events.

I’VE HEARD CAESARS REWARDS MENTIONED. WHAT ARE THEY?

A: Caesars Rewards is Caesars Entertainment’s loyalty programme. Once signed up, you earn Reward Credits every time you play, eat or drink at one of our venues. The more you earn, the greater your Tier status and benefits. You’ll get more return on your play than with any other casino group. We’ll even give you a free drink when you sign up and gaming offers for subsequent visits.

DOES IT COST ANYTHING TO JOIN CAESARS REWARDS?

A: No, signing up to Caesars Rewards is free and is quick and easy. Simply sign up by clicking Join or by visiting Alea Reception. You can then create an online password that allows you to access your online account where you can view your Reward Credits balance, tier status and offers.

DOES MY CAESARS REWARDS CARD ENTITLE ME TO VISIT ANY OTHER
CAESARS ENTERTAINMENT CASINOS?

A: Yes, you can use your Caesars Rewards card at all Caesars Entertainment casinos nationwide (except for Playboy Club London, which is a private
members’ club).

I HAVE NOT VISITED THE CASINO FOR A WHILE. IS MY CAESARS REWARDS
CARD STILL VALID?

A: Your Caesars Rewards card will remain valid. However, you need to have visited a casino within the last six months to keep your Reward Credits balance, otherwise your balance expires.

I’VE LOST MY CAESARS REWARDS CARD. CAN I STILL ENTER THE CASINO?

A: Yes, you can still come in to the casino. Make sure you pick up a replacement card from Reception desk on your way in.

WHAT DOES MY CAESARS REWARDS CARD ENTITLE ME TO?

A: Every time you play Slots, Electronic games and table games you earn Reward Credits. These can be used for food, drinks and merchandise within the casino. To see all the rewards on offer at each casino, check out our Caesars Rewards section. You can also browse our Rewards catalogue in Reception at Alea Glasgow.

DO YOU REQUIRE ANY OTHER INFORMATION?

A: If you provide us with your email address and mobile number, we’ll keep you up to date with all our great offers and promotions as well as a free drink on your first visit.

I HAVE A GROUP OF 20 PEOPLE WANTING DINNER AND DRINKS, FOLLOWED BY GAMING. CAN I RESERVE A SPACE FOR THE GROUP?

Yes, please contact our Events Team through our contact form or call us.

CAN I BRING A PARTY TO THE CASINO AND HAVE GAMING LESSONS INCLUDED?

Yes, we can give gaming tuition to your party. Please contact our events team through the contact form or call us.


0141 555 6100 infoglasgow@aleacasinos.com G5 8NP

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