If you’re a first time visitor to Alea Glasgow we want you to feel welcome and totally confident as you walk through our doors. And even if you’re an experienced hand, we know you may also have questions.
Based on our years of experience and feedback from customers, we have put together a list of commonly asked questions and relevant answers. We hope you'll find them useful, but if you can't find the answer to your question or need further assistance, please feel free to contact us and we will do our best to help.
No, you don’t need to be a member to enjoy what the casino has to offer. And entry to the casino is free.
You must be 18 years of age or over to come to Alea Glasgow. This applies to all our facilities, including the restaurant. You will be asked to produce ID if you’re lucky enough to look 25 or under.
If you look under 25 then you will be required to show ID. You may also be asked to show ID when buying in or cashing out winnings or when signing up to our Met Card loyalty programme.
We want you to feel comfortable and ready to enjoy your visit to Alea Glasgow so we recommend a smart casual dress code.
No jackets are not required. And jeans and trainers are ok as long as they look neat and presentable.
Yes, we have free on-site parking facilities.
Yes our casino has wheelchair access and disabled toilets.
For any specific assistance, please call us on 0141 555 6100 so we can discuss how to best support your needs.
We are currently open from 12 noon to 6am daily.
We offer all our favourite casino games; American Roulette, Blackjack, Three Card Poker, Punto Banco and Pai Gow. We also have state of the art slot machines and electronic roulette on offer. For more information about our poker games and tournaments, please visit the poker section on our website here.
We have a fantastic Top Table Award-winning restaurant offering various menus. The Casino Bar and Sports Bar are fully stocked with wines, beers and spirits plus an extensive cocktail menu. We have the latest audiovisual sound system and for sports fans we have our massive TV screens showing all the major sporting events.
The Met Card is our loyalty programme. Once signed up, you will earn Reward Points every time you play, eat or drink at one of our venues and you will receive 10% off when buying food and drinks at the bar. The more you earn, the greater your Tier status and benefits, and you’ll get more return on your play than with any other casino group.
A: No, signing up to The Met Card is free and is quick and easy. Simply sign up by clicking Join or by visiting Alea Reception. You can then create an online password that allows you to access your online account where you can view your Reward Points balance, tier status and offers.
A: Your Met Card will remain valid. However, you need to have visited a casino within the last six months to keep your Reward Points balance, otherwise your balance expires.
A: Yes, you can still come in to the casino. Make sure you pick up a replacement card from Reception desk on your way in.
A: Every time you play Slots, Electronic games and table games you earn Reward Points. These can be used for food, drinks and merchandise within the casino. To see all the rewards on offer at each casino, check out our Met Card section. You can also browse our Rewards catalogue in Reception at Alea Glasgow.
A: If you provide us with your email address and mobile number, we’ll keep you up to date with all our great offers and promotions as well as a free drink on your first visit.
Yes, please contact our Events Team through our contact form or call us.
Yes, we can give gaming tuition to your party. Please contact our events team through the contact form or call us.
We are committed to creating a culture of Safer Gambling within our casinos. We have appointed Safer Gambling Ambassadors across all our sites, in order to protect young and vulnerable people from being exploited by gambling, prevent underage gambling and increase support for the treatment of gambling harm.
