Here is a list of the questions we are most frequently asked. We hope you'll find them useful, but if you can't find the answer to your question, please contact us and we will do our best to help.
Membership
Q: Do I have to apply for casino membership?
No, entry to the casino is free. However, to join the Player Rewards programme, which rewards you for your play, you need to bring ID (driving license photo card or passport) with you when you visit and our friendly reception staff will sign you up then and there. Joining Player Rewards is also free.
Q: Do I need ID?
You need to produce ID (driving license photo card or passport) if you are lucky enough to look 25 or under or if you are undertaking cash transactions of £1,500 or more.
We also require ID to join the Player Rewards programme for the first time but, once you have joined, your Player Rewards Card will be the only ID required.
Q: How old do I have to be to enter the casino?
You must be 18 years of age or over to enter the casino. This applies to all the casino's facilities, including the restaurants. You will be challenged if you are lucky enough to look 25 or under.
Q: Is there a cost associated with joining Player Rewards?
No, signing up to Player Rewards is free and registration is quick and easy.
Q: Does my Player Rewards card entitle me to visit any other LCI casinos?
Yes, you can use your Player Rewards card at all LCI casinos nationwide (with the exception of Playboy Club London which is a private members club) so you don't have to stop earning points when you play.
Q: I have not visited the casino in some time. Is my Player Rewards card still valid?
Your Player Rewards card will remain valid regardless. However, if you have not visited a LCI casino in the last six months your points balance will have expired. To keep your points balance make sure you use your Player Rewards card at least once every six months
Q: I have lost my Player Rewards card. Can I still enter the casino?
Yes, you can still enter the casino, but stop at Reception or the Player Rewards desk to pick up a replacement card.
Q: What does Player Rewards entitle me to?
Simply, the Player Rewards programme rewards you for your play. Reward Points are accumulated when you play slots and electronic and table games and these can be used for food, drinks and merchandise within the casino. Look at the Rewards catalogue at Reception or the Player Rewards Desk within each casino to see what is on offer.
Q: What other information do you require?
It is beneficial to you to give us your email address and mobile number so you do not miss out on our great e-offers and sms-specials.
Gaming
Q: What gaming facilities do you have?
The main gaming floor has 20 gaming tables, which include Blackjack, Three Card Poker, Punto Banco, American Roulette, Casino War and Mississippi Stud. There are 21 state-of-the-art electronic gaming machines and 40 for Electronic Roulette. For more information about poker and tournaments, please use our contact form.
Q: When is poker available?
We have poker 7 nights a week and host 7 festivals every year, plus international tournaments. For more please use our contact form or call us on 0141 555 6100.
Q: If I don't want to game, what else can I do?
We have a fantastic restaurant offering various menus, three bars fully stocked with wines, beers and spirits plus an extensive cocktail menu. We also have the latest audio visual sound system and, for sports fans, we have our massive TV screens showing all the major sporting events. As a live entertainment venue we have a DJ every Friday and Saturday and various live acts throughout the month.
Opening Hours
Q: What are your opening hours?
The casino, bars and restaurants are open 7 days a week.
Casino and Gaming:
Open 12 noon til 8am (except Christmas Day)
Gaming tables open Monday to Friday from 4pm to 6am, On Saturday and Sunday from 2pm to 6am
Red Leaf Restaurant:
Dinner 5.30pm until 12 midnight
Long Bar:
Open every day from 5pm - 5.30am
Isobar:
The Isobar is opened from 12noon till 8am, licensed from 12noon till 6am
Dress Code
Q: Do I have to wear a jacket?
No, our dress code is neat and tidy casual.
Q: Can I wear nice jeans and trainers to the casino?
Yes, neat and tidy trainers and jeans are permitted at all of our casinos except Rendezvous Mayfair, where smart dress is required.
Car Parking And Access
Q: Do you have car parking facilities?
Yes, we have free on-site parking facilities.
Q: Do you have wheelchair access to the casino?
Yes our casino has wheelchair access and disabled toilets.
Contact Details
Q: I want some more information, who do I need to speak to?
You can contact the team that you would like to speak to through our contact form.
Or you can write to us at:
The Marketing Department
Alea Glasgow, Springfield Quay,
Paisley Road,
Glasgow, G5 8NP
0141 555 6100
Events
Q: I have a group of 20 people wanting dinner and drinks, followed by gaming. Can I reserve a space for the group?
Yes, please contact our Events Team through our contact form or call us on 0141 555 6135.
Q: Do you have any private events facilities?
Yes, we have several options suitable for parties, seminars, conferences and business dinners. Please visit our function space section on the website.
Q: Can I bring a party to the casino and have gaming lessons included?
Yes, we can give gaming tuition to your party. Please contact our events team through the contact form or call 0141 555 6135.